may-2017

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Loner realized they had a
potential tiger by the tail.
Having an 800 number like
this is a tailor-made mar-
keting phenomenon in an
industry, especially the in-
surance restoration industry,
where everyone still does
business over the phone.“Of
course, that’s when the light bulb went off and
we said,‘We might have something here that can
help the industry.’That’s when we started looking
at 1-800-Packouts as a national franchise group.”
Loner explains, “There’s a need for a unified
front in the contents industry because when we
deal with insurance carri-
ers, they prefer segmenting
out the main services, now.
They love to have a one-
stop, singular place to go
and to call for that service
in that segmented market.
With 1-800-Packouts, ad-
justers, inside handlers, and
agents know what a packout is.When they hear
‘1-800-Packouts’ they know immediately what
we do, and what we handle, and we’re instantly
branding ourselves. Having been in the indus-
try a number of years, we knew that this name
and number were special. Then, when we saw
AT A GLANCE
1-800-PACKOUTS
WHAT: A franchisor in the contents
mitigation industry
WHERE: Simi Valley, California
WEBSITE:
each franchise owns. If we need
to clean the items, like after a
fire when they are covered in
soot, our franchises have high-
tech ultra-sonic cleaning rooms
that are used. After cleaning,
the items would go back into
long-term storage until the
home is ready to be moved
back in after all restoration
work is completed.We bring all
the items back, and we will set
them back in place.”
Loner comes from a family
that has been doing person-
al property claims for almost
thirty years. His new company,
1-800-Packouts, however, was
recently started in 2013, after
the fortuitous attainment of
the 1-800-Packouts moniker.
“We’re blessed to have the
1-800-Packouts name and num-
ber.We were initially looking to
put it to market for ourselves to
go along with the company that
we also own that provides ser-
vice on the structural restoration
side of the insurance restoration
field; however,we began to get
approached regularly bymany
[insurance] carriers in the indus-
try that were asking us what we
were planning to do with it.”
1-800-Packouts