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a total loss, but you might have an addition-
al personal property coverage of $750,000 or
more for all of the furnishings. This is a wide-
open gap that the insurance carrier needs to be
able to close up and control, and thanks to our
methods of handling and cleaning the contents
in an effective and efficient manner, they are
using us as the vehicle to control that.”
1-800-Packouts is growing. “We already have
a good core group and we are looking to con-
tinue to grow that group,” says Loner. “We are
probably looking at a total of 350 to 500 fran-
chises.We won’t have to have a thousand or
two thousand dots on the map for our model.
We just want a solid group of people through-
out the U.S., that are good stewards of the mon-
ey for the insurance carriers and TPAs. You must
have high ethical and morals practices in this
business because you’re dealing with people’s
personal property.When you really think about
the fact that people sell their houses and move,
but many of the same items will go with them
to each new place, you begin to understand the
responsibility that we have in our field of work.
Many people have an emotional attachment to
items that makes an item virtually invaluable.
So, they’re holding us to an even higher stan-
dard when we come to handling those items
and our franchises throughout the U.S. have to
be prepared and they have to hold themselves
to that same high standard.”
“What is important to us is that we have
1-800-PACKOUTS
given our franchises the tools for efficiency and
effectiveness to be able to handle these jobs,”
adds Trammell.“It is also important to us that the
client and the carrier are both looked after in the
proper manner during the process, and that the
experience is good for both of themwhen one of
our franchises handles a claim.”
Loner sums up the company’s most immedi-
ate goals: “In the next 18 months or so, we are
planning to go international.We already have
the approvals in place in Canada. Then we’ll
turn our sights to overseas. The overall goal for
us is to be the number one resource to handle
personal property claims, and that when people
think of personal property claims, they think of
us, 1-800-Packouts.”
PREFERRED VENDORS
n Phoenix Restoration Services
Founded in 1997, and headquartered in Garden City
Kansas, Phoenix Restoration’s services include: Fire
and Smoke Restoration, Emergency Water Removal,
Structural Drying, Mold Remediation, Infrared Mois-
ture Detection, Sewage & Sludge Removal, Clean &
Deodorize Personal Possessions (Contents), Commer-
cial & Residential Rebuild, Climate Controlled/Secure
Storage, Board Up & Secure Property, Odor Removal,
and Air Duct Cleaning. The company has locations in
Kansas, Oklahoma, and Arkansas.
n NBD International
Founded in 1993, NBD International is based in
North East Ohio but has provided services through-
out the U.S., Canada, Mexico and in other continent
countries providing equipment and specialized con-
tent services. As a content specialist, our services for
residential properties include full content inventory,
replacement pricing, content pack-out, clean and
restoration. For commercial and industrial properties
our Business Personal Property services provided by
our commercial team include, equipment, electronics,
finished goods, work-in-process and raw manufactur-
ing supplies.