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1-800-
1-800-Packouts
Presenting
a unified
front
A
fter a flood, fire, or any other nat-
ural or manmade disaster dev-
astates a home or business, the
process of cleaning up generally
is orchestrated by the policy owner’s home
and property insurance companies who
then contract the services of an extensive
army of restoration professionals, all playing
their own particular part in the claims pro-
cess.“You have a mitigation side that sets up
dehumidifiers for drying out a structure after
a water claim or a fire,”explains Kevin Loner,
CEO of 1-800-Packouts.“Then you have a tex-
tile company that will come in and remove all
the clothes and drapes.”
“We handle all the personal property for
a claim,” he continues, “which is any fur-
niture, any artwork, any brick-a-brac, any
keepsakes, basically any furnishings. This
handling of personal property is called a
‘packout’- an industry term that the insur-
ance restoration field uses.When you have
a loss in a house or a business, they look at
it and say, ‘Will there be a packout?’ They
don’t ask about personal property; they
don’t ask about moving it out; they simply
call it a ‘packout.’ That’s where we come in.
We inventory, pack, and move the items in
our own branded boxes and trucks back
to private facilities that are not open to
the general public. The items are stored in
private-room, climate-controlled units that