kdl

mining, automotive, oil and gas, parts and many others.

We assist all customers with transportation of inbound raw

materials, third party drop shipments, as well as, out-

bound shipments to their end customer.”

In addition to its technology advantage, Tsai says that

KDL offers a more personalized service than many of its

competitors.

“We don’t close a sale without meeting a customer mul-

tiple times. At various milestones throughout the process

and relationship, KDL representatives are on site inter-

acting with our customers to understand their business

goals and what value KDL can continue to add to their

company.”

Tsai says KDL is constantly updating its ways of doing

business

–

developing new business models that include

à la carte services, expanding sales channels, and

ramping up its marketing efforts.

“I think KDL is very much a secret in the logistics indus-

try,” Tsai admits. “In five years, we want to be an orga-

nization that is known for our technology and product

lines that are in the forefront of our business powered

by a collective group of employees that views every

matter as customer first. In the end, we want to be

able to deliver value and make our customers’ jobs

simpler, effective, and predictable, while achieving

both hard and soft dollar savings,” he adds.

And that’s a good hard sell for a company that is trans-

forming itself to be a leader in the logistics industry.

I think KDL is very much a secret in the logistics i

ndustry. In five years, we want to be an organization

that is known for our technology and product lines

that are in the forefront of our business powered by

a collective group of employees that views every

matter as customer first.

“

Ian Tsai

Executive Vice President