Business View Magazine May 2023

170 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 5 national platform backed by its people, solutions, and service. It provides best-in- class products and services such as cooling and power for companies requiring data solutions and infrastructure. Success is determined by eliminating customer power failures, improving ambient conditions, and removing any connectivity issues. According to Hill, it’s about “continuing to operate our customers’ data all day, every day.” These customers have come to depend on DVL and the expertise its professionals provide. That’s why most DVL customers have been with the company for one or more decades. As Hill puts it, “They depend on us every day, and it is up to our team to deliver. Our customers are as respectful of our skills as we are appreciative of their business.” Customer expectations continue to evolve There are several common denominators to the product innovations that DVL and its professionals are involved with. Most of these innovations solve a problem that customers are having for the investment to be worthwhile. A decade ago, many customer challenges were related to reliability and redundancy. But those are basic expectations today. Now customers are looking for solutions with energy conservation and improved efficiencies, Hill says. That’s why DVL distributes and sells equipment proven to meet these challenges while operating data systems at a much wider range. “Green” energy solutions that can drive a company closer toward zero carbon emissions are a frequent request of DVL, which is why the company is thinking about how to offer more efficient services every day. Hill adds. The driving force behind these efficiency needs often rests with mandates customers must meet from industry governing bodies or actual public entities like states or municipalities, Hill says.