july2017

158 159 We may meet by accident, but we are good on purpose. All great relationships are built on trust. Since 1939, Olender’s has been building relationships with both our customers and our community. You’ll get nothing but the very best care and service from Olender’s and our staff. Let us earn your trust and respect. n MECHANICAL SERVICES n PAINT & BODY REPAIR n OLENDER’S APPRAISERS n LIFETIME WARRANTY 704 Talcottville Road, Vernon Rockville (860) 875-2517 1 Shoham Road, East Windsor (860) 654-1715 www.olenders.com ly Owned and Operated RV Dealership,” and it still sells all classes of new and used RVs, travel trailers, fifth wheels, park models, toy haulers, and tent campers. It represents over two doz- en brands from such manufacturers as Forest River, Gulf Stream, Hymer, Keystone, K-Z, Thor Motor Coach, andWinnebago. Its services include: roof maintenance, appliance services, general and engine maintenance,winterizing and cleaning services, and product installation. Its Parts and Accessories Department offers a wide supply of items which can be purchased onsite or bought, online. During good times and bad, though, Roberts and his long-time staff remember that the most important thing is to just keep satisfying their customers. Service Manager of 23 years, Joe Nero, puts it this way: “I’d say one of the things that we do differently– a lot of dealers ‘date’ their customers and we ‘marry’ them.We want them to be part of our family; we help them on their vacations; we help them on their week- ends; any one of us will talk them through a problem because we have so much experience in the industry.We’ll help them on nights, week- ends; that’s one thing that we bring to the table that a lot of dealers don’t.” Controller, Molly Meehan adds: “This is a fam- ily business; I’m the newest person in manage- ment at Long View, and I’ve been here over ten years. It feels like a family here and I think that’s how we can keep our customer service so high. LONG VIEW RV SUPERSTORES Long View RV Superstores is the largest and oldest family-operated RV retail chain in the world. Come in and check out their complete line of Durango lightweight, full-profile, luxury fifth wheels today! PREFERRED VENDORS n KZ RV www.kz-rv.com K.Z., Inc., a subsidiary of Thor Industries, Inc., is a manufacturer of travel trailers, fifth wheels, and toy haulers to fit a variety of lifestyles. n Olender’s of Enfield Region Inc. www.olenders.com We work as a great team.” Long View is also a member of the Priority RV Network. “We have 135 dealerships across the United States and parts of Canada,”Roberts explains.“If the customer breaks down in Florida, they pick up the phone, call our service de- partment,we book the appointment for them and hopefully, they are in and out of there within a day.” With over 30 years in the RV business, Frank Roberts has seen it all. Still, he is cautiously optimistic about the future of the business he inherited from Fran and Shirley.“With no oil embargos,with no spike in interest rates, this business will keep growing,”he avers.“This is what people work hard for their whole lives. So that when they’re finished working, they want to retire and enjoy time with their families.” Frank Roberts and his Long View RV Superstores family intend on helping those people get on their way.