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a total loss, but you might have an addition- al personal property coverage of $750,000 or more for all of the furnishings. This is a wide- open gap that the insurance carrier needs to be able to close up and control, and thanks to our methods of handling and cleaning the contents in an effective and efficient manner, they are using us as the vehicle to control that.” 1-800-Packouts is growing. “We already have a good core group and we are looking to con- tinue to grow that group,” says Loner. “We are probably looking at a total of 350 to 500 fran- chises.We won’t have to have a thousand or two thousand dots on the map for our model. We just want a solid group of people through- out the U.S., that are good stewards of the mon- ey for the insurance carriers and TPAs. You must have high ethical and morals practices in this business because you’re dealing with people’s personal property.When you really think about the fact that people sell their houses and move, but many of the same items will go with them to each new place, you begin to understand the responsibility that we have in our field of work. Many people have an emotional attachment to items that makes an item virtually invaluable. So, they’re holding us to an even higher stan- dard when we come to handling those items and our franchises throughout the U.S. have to be prepared and they have to hold themselves to that same high standard.” “What is important to us is that we have 1-800-PACKOUTS given our franchises the tools for efficiency and effectiveness to be able to handle these jobs,” adds Trammell.“It is also important to us that the client and the carrier are both looked after in the proper manner during the process, and that the experience is good for both of themwhen one of our franchises handles a claim.” Loner sums up the company’s most immedi- ate goals: “In the next 18 months or so, we are planning to go international.We already have the approvals in place in Canada. Then we’ll turn our sights to overseas. The overall goal for us is to be the number one resource to handle personal property claims, and that when people think of personal property claims, they think of us, 1-800-Packouts.” PREFERRED VENDORS n Phoenix Restoration Services www.phoenixrestoration.com Founded in 1997, and headquartered in Garden City Kansas, Phoenix Restoration’s services include: Fire and Smoke Restoration, Emergency Water Removal, Structural Drying, Mold Remediation, Infrared Mois- ture Detection, Sewage & Sludge Removal, Clean & Deodorize Personal Possessions (Contents), Commer- cial & Residential Rebuild, Climate Controlled/Secure Storage, Board Up & Secure Property, Odor Removal, and Air Duct Cleaning. The company has locations in Kansas, Oklahoma, and Arkansas. n NBD International www.nbdint.com Founded in 1993, NBD International is based in North East Ohio but has provided services through- out the U.S., Canada, Mexico and in other continent countries providing equipment and specialized con- tent services. As a content specialist, our services for residential properties include full content inventory, replacement pricing, content pack-out, clean and restoration. For commercial and industrial properties our Business Personal Property services provided by our commercial team include, equipment, electronics, finished goods, work-in-process and raw manufactur- ing supplies. Our Trained and CerTified sTaff are able TO perfOrm : Residential Content & Commercial Business Personal Property (BPP) for Wind, Water, Fire, Mold Mitigation and Restoration \\ Emergency Board Ups \\ Structural Cleaning and Repair \\ Technical Assessments \\ Commercial Equipment Restoration and Repair \\ Content Inventory and Replacement Pricing \\ Restoration services for Fine Arts, Antiques, and Textiles \\ Photographs, Film, Media, Data, Document Recovery \\ And More ... AffiliAted with 1-800-PAckouts inc. Before Before after after Residential n Commercial 1-800-929-3398