College H.U.N.K.S. Hauling Junk and Moving

41 not typicallya glorious or glamorous industry.” BVM: Howdo you support your franchisees? Friedman: “Our top priority is helping our franchise owners growtheir revenues,profits,and their satis- faction.With the franchise investment,we provide a week-long training at our home office inTampa.We also provide a field visit within their first threemonths of openingwith onsite coaching.We have a set of business consultants,or coaches,that provide ongoing telephone support.We dowebinars; we do conference calls; we’ve createdmastermind groups; we do an annual conference inTampa that we call our ‘College Reunion’; we bring in guest speakers and roll out new programs for the franchise owners; we do profitability coaching,marketing and sales coaching,and best prac- tices; and thenwe also provide an inbound call center that books all the appointments for the franchisees so