Business View Magazine
3
ence at Dick Campagni’s Carson City Toyota/Scion
dealership in Carson City, Nevada. According to Gen-
eral Manager, Dana Whaley, there is one overriding
philosophy that has contributed to the success of
the dealership, two of the four in the Campagni Auto
Group: they simply treat their customers like they’d
want to be treated, themselves.
And that means extending such a wide array of cus-
tomer-oriented services that the dealership has been
awarded the prestigious Toyota President’s Award for
the 27th year in row – the highest honor a dealership
can receive in the areas of customer sales and service
satisfaction. In fact, out of the 1250 plus Toyota deal-
ers in the United States, only six have accomplished
that goal. In addition, Carson City Toyota Scion has of-
ten been voted the #1 Best Auto Dealer in the Nevada
Appeal’s Reader’s Choice Awards.
What are some of the services that a consumer can
expect from this outstanding and well-recognized auto
dealership? How about complimentary shuttle service
for any customer living within a 100 mile radius? Or,
for customers who spend $300 or more in service
costs, a complimentary rental care for the day? And
for its larger business accounts, the dealership even
offers free pick-up and delivery of their vehicles. In ad-
dition, when passing the time in one of Carson City
Toyota/Scion’s two waiting rooms, customers can take
advantage of one of its two computers and printers, or
play games on a complimentary tablet. Two large, flat
screen TVs play classic movies and sports shows; the
coffee bar has coffee, tea, hot chocolate, and cookies;
and the Kid’s Corner offers books, toys, and games.
The dealership even lends bicycles so that waiting cus-
tomers can get some exercise and fresh air while their
vehicles are in the service bay. And, oh yes, on Val-
entine’s Day all female customers get complimentary
roses.
AT A GLANCE
WHO:
Carson City Toyota/Scion
WHAT:
A member of the Campagni Auto Group
WHERE:
Carson City, Nevada
WEBSITE
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